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CMC Discipline Chair

John Cullen
John Cullen is a successful crisis-communications counselor who, as he says, “helps organizations tell the truth, so they can build, protect, maintain and restore their reputations.” John is a partner with Foresight PR a full-service public relations firm that helps clients build and maintain reputations, ease change, inform and educate, prevent disorder, sell products and ideas, retain and attract employees, slow rumors and promote truth. Foresight PR’s specialty is the prevention of communications crises, or, if called in with the bases loaded and nobody out, a minimization of reputational harm.

website: www.foresightpr.co

   Crisis Management & Communication Review & Rate the Courses  
A crisis is any situation that is threatening or could threaten to harm people or property, seriously interrupt business, damage reputation and/or negatively impact share value.

Crisis Management is the overall coordination of an organization's response to a crisis, in an effective, timely manner, with the goal of avoiding or minimizing damage to the organization's profitability, reputation, or ability to operate.

The Crisis Management Plan (CMP) defines how the strategic issues of a crisis affecting the organization should be addressed and managed by the Crisis Management Team or Executive Leadership.

The focus of this discipline is on the role of leadership before, during, and after a crisis, as well as on the importance of effective and efficient crisis communications.

Successful management of a crisis includes the following elements:

  1. Crisis Prevention:  Includes crisis preparation through planning and the development of crisis management teams, a crisis management plan, and strategic crisis forecasting or issues management.  Also essential is exercising the team so they are practiced and prepared.
    • Other elements include media training
    • Crisis communications planning
    • Issues management
    • Social media strategies
  2. Crisis Response:  Using the crisis management plan to avoid or at least avoid the worst elements of the crisis.  Includes effective crisis communication to all relevant stakeholders (internal and external)
  3. Reputation Management & Recovery:   Reputation is any organization's most important asset and most crises have a negative impact on the organization's reputation.

Crisis management addresses crises such as a hostile take-over or media exposure and those where the impact is over a wider area than that allowed for in the Business Continuity Management Strategy - such as a national emergency.

The communications element of this discipline focuses on the strategies, key messages and communications with the varied audiences that are stakeholders for the organization.  This includes the interaction both internally and externally to address the issues that arise as a result of a problem, error, behaviors, events or situations that have a potential adverse impact on the organization and its mission and viability.

Credentialing Organizations / Certifications
ICOR is the only non-profit education and credentialing organization that offers credentialing in crisis management and communications.  Find out more about ICOR's Crisis Management & Communications Professional (CMCP) >click here

Public Relations Society of America
• APR – Accredited in Public Relations >click here

Professional Development / Courses

Public Relations Society of America: >click here

ICOR has an entire curriculum of instructor led and elearning courses in Crisis Management & Communications.  To learn more >click here

Networking Opportunities / Local Chapters

• Public Relations Society of America >click here

ICOR recognizes each of the conferences listed on our Conference Page as eligible for CEU credit for maintaining your ICOR certification.  Some of the conferences included on this page also provide discounts to ICOR members.

Magazines / E-Zines / Periodicals

• ICOR LinkedIn >click here
• PRSA Publications >click here
• Crisis Manager (Jonathan Bernstein) >click here

Ask the Experts

Do you have questions you'd like to ask an expert in the discipline of Crisis Management & Communications?   ICOR offers free resources via our Experts!  John Cullen is our CMC Discipline Chair - feel free to email him for questions at jfcullen@aol.com

• Link to the ICOR Experts page >click here


• PRSA Job Center >click here
For more information, please contact us at:
The International Consortium of Organizational Resilience
email: info@theicor.org
phone: 1-866-765-8321 or +1630-705-0910
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